Restriction: This feature is available only in paid Premium and Enterprise groups.
It is not available in free Premium trial groups.
! Caution: This action changes the email address for the member’s Groups.io account, which will affect all other group subscriptions they have at this address. It is functionally equivalent to the member changing the address in their own account.
In a paid Premium or Enterprise group, owners and moderators can change the email addresses of members who cannot change their addresses themselves for some reason:
- Display the membership record of the member whose email address you want to change.
- In the Email field at the top of the page, edit the member’s email address.
- Scroll to the bottom of the page and click or tap Save.
Tip: If you want to be notified when members change their own email addresses, set a notification method under Account Changes in your subscription setting for the group. See Moderator notification settings.
Note:
- You cannot change the email address of someone who is a moderator or owner of any group or subgroup.
- If the new address belongs to an existing Groups.io account or is an existing alias, the system displays a message that the address is already registered, and no change occurs. Group owners and moderators cannot merge members’ accounts, so the member will have to unsubscribe, or delete one of the accounts, or merge their accounts. Or you can remove the member from the group and direct add them with their new address.
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