Understand the controls for moderating messages

As the group owner, you can determine whether messages must be moderated—that is, approved by you or designated moderators before they are posted to the group. Groups.io provides controls for moderating messages at group, hashtag, topic, and individual member levels. This flexibility allows groups to moderate messages using the means that make the most sense for their particular needs.

View a table that summarizes the moderation control levels and settings and where to find them. 

In Premium (trial or paid) and Enterprise groups, Groups.io provides an Integrations feature that you can use to connect your group with outside services, which allows those services to send outside content to your group. Those integrations can also be moderated. For details, see About integrations with outside services.

For instructions on approving or rejecting pending messages as well as information on other message management tasks such as splitting or merging topics, locking or deleting topics, and editing topic properties or message content in the archive, see the applicable help topics.

Become familiar with the member list

To display your group’s member list:

• Desktop browser: Select Admin > Members in the left menu on the group’s website.
• Mobile device: Tap the More icon at the bottom of a group’s page, then select Admin > Members on the More menu.

The member list is where you can see the subscription preferences, moderation status, and other information about your group’s members. The list contains members’ display names, email addresses, email delivery methods, and the dates they joined (or were approved to join) the group. Click or tap in a member’s row to display their individual membership record, which contains additional details.

At the top of the member list is a Filter button that you can use to display only the members who are in certain categories or who have a certain email delivery setting, moderation status, or message selection setting. In the Filter dropdown menu, select the checkbox or checkboxes for the members you want to see, then scroll to the bottom of the menu and click or tap Apply.

Certain colored badges might appear in entries in the member list to indicate a member’s email delivery status, email delivery setting, or moderation status. See Member badges for a list of these badges and their descriptions.

For instructions on approving or rejecting pending members as well as information on other member management tasks such as moderating individual members, removing members, and banning members, see the applicable help topics.

Make use of the group’s activity log

Groups.io records all activity that occurs in the group in an activity log. You and designated moderators can use the activity log to review various types of group activity, research email delivery errors, and so on.

For more information, see Displaying the activity log.

Join the Beta group to keep up with changes to Groups.io

To keep up with changes to Groups.io, join the Groups.io Beta group. This group discusses the Groups.io service and how it can be improved. You can also post suggestions and bug reports in that group. The Beta group is monitored by the Groups.io team.

Use Help Center resources when you have questions

When you have questions about managing your group—and no doubt you will—see the additional topics and resources in the Groups.io Help Center.