Overview

If you log in to Groups.io with your email address and a password, you can set up two-factor authentication (2FA) to protect your Groups.io account with an extra level of security.

! Important: Once you enable two-factor authentication, you will not be able to log in to Groups.io through a social login (Google or Facebook) or by using the Groups.io function to email you a link to log in.

Setting up 2FA

Note: If you are logged in to Groups.io through Facebook or Google, you cannot set up two-factor authentication. You must log out of Groups.io and then log back in using your email address and a password.

1. Display your account settings.
2. Desktop browser: In the left menu, select Security.
   Mobile device:Tap the More icon at the bottom of the page, then tap Security on the More menu.
3. On the resulting page, click or tap the Set Up Two-Factor Authentication button.
4. In the Enable Two-Factor popup that appears, enter your Groups.io account password and click or tap the Enable button.
5. On the resulting page:
   • Follow the instructions to configure your authenticator app to receive security codes from Groups.io.
   • Enter the security code from your app.
   • Click or tap the Validate button.

   You are returned to the Security page, and a green banner at the top states that two-factor authentication is now set up.

6. On the Security page, click or tap the View your recovery codes link, and save the resulting list of recovery codes in a safe place. If you lose access to your device and cannot receive two-factor authentication codes, you will need a recovery code to access your Groups.io account.

Note: If the authentication code is lost (for example, if a device is reset to factory settings), and you no longer have your recovery codes, you must contact Groups.io Support to be able to log in.

Disabling 2FA

1. Display your account settings.
2. Desktop browser: In the left menu, select Security.
   Mobile device: Tap the More icon at the bottom of the page, then tap Security on the More menu.
3. On the resulting page, click or tap the Disable two-factor authentication button.
4. In the Verify Disable Two-Factor popup that appears, enter your Groups.io account password and click or tap the Disable button. You are returned to the Security page, and a green banner at the top states that two-factor authentication has been disabled.