Downloading your group’s member list

1. Display the member list.
2. Click or tap the Download button at the top of the page. On a mobile device, you might need to use landscape orientation to see that button.

Groups.io downloads the member list to a file in comma-separated values (CSV) format (or, depending on your browser’s setting for downloads, you might be prompted to open the CSV file).

Note: In the User Status column of the downloaded list, a value of user_status_inactive means that user’s Groups.io account was disabled by Groups.io management. The subscription records associated with an inactive account remain in the system and are accessible only by Groups.io management.

Exporting your group’s message archive and other group content

1. Desktop browser: In the left menu, select Admin > Preferences > Export Group.
   Mobile device: Tap the More icon at the bottom of a group page, then select Admin > Preferences > Export Group on the More menu.
2. On the Data To Export page, select the checkboxes for the content you want to export. The checkboxes that are available depend on the group’s plan level.
   Tip: To select all of the available checkboxes at once, select the unlabeled checkbox in the top row.

   In all groups, these checkboxes are available to select:

   • Group Info
   • Member List (contains more extensive information than a list downloaded from the Members page)
   • Member Notices
   • Messages
   • Activity History
   • Hashtags

   In Premium and Enterprise groups and in legacy Free groups, these checkboxes are also available to select:

   • Polls
   • Photos
     Exception: The system-generated Emailed Photos album is not included with content exported from the Photos section.
   • Files
   • Calendar
   • Databases
   • Chats
   • Wikis

   If your group contains subgroups, you can choose to export data from those subgroups as well by selecting their checkboxes in the Include Subgroups panel.

3. Click or tap the Export Group Data button at the bottom of the page.

Groups.io gathers the selected data into a compressed zip archive and, generally within 10 minutes, sends you an email message with a link to the data file. The link is valid for 24 hours.